Prepare an inbound phone number

Starting conditions and inputs

Identify the number owner, provisioning operator and inbound use.

Values for this task

entry_url, organization_id, inbound_number, phone_account_id, call_records_url

Command sequence

open "$entry_url" && snapshot -i

# Outside browser: The provisioning operator configures the number and route. Obtain the confirmed number and organization.

snapshot -i

click "$phone_account" && snapshot -i

get text body

# Outside browser: Call the inbound number once from a test phone and record the time.

open "$call_records_url" && snapshot -i

get text body

Ref targets and expected results

#	Command / ref	Target and verification
1	Outside browser	The provisioning operator configures the number and route. Obtain the confirmed number and organization.
2	`click` `$phone_account`	Matching phone account record
3	`get text`	Compare displayed number and organization with provisioning confirmation.
4	Outside browser	Call the inbound number once from a test phone and record the time.
5	`open`	Call records
6	`get text`	Read the inbound record matching account, number and time.

Check the result

A matching inbound record exists for this attempt. This does not establish outbound readiness.

Resuming after interruption

Recheck the same account and organization. Resume after required authentication or review; do not substitute a new account.

Define inbound use

Choose the organization and answering hours for this number. Inbound activation and outbound activation are separate tasks. Ask the activation contact whether one number can support both directions.

Prepare the number owner, existing number or request for a new number, organization, and activation contact. For an existing number, include the carrier and current inbound arrangement. Obtain the required evidence and schedule from the activation contact.

Check the activated account

After activation, compare the phone account’s organization and number with the confirmed details. Request corrections before testing. An account row alone does not prove that incoming calls are connected.

Make a test call

Call the approved test number and check the AI response and call record. Note the start time, destination number, and response. Follow the inbound phone test guide for the full check.