Test AI inbound phone responses
Check the activated number, organization, Entities, and prompt template.
After this taskThe records describe this test call, not an earlier call.
Starting conditions and inputs
Provision the inbound number and prepare test questions with expected answers.
Values for this task
entry_url, phone_account_id, inbound_number, test_questions, started_at
Command sequence
open "$entry_url" && snapshot -i
# Outside browser: Call the inbound number from a test phone. Record a unique question and time, and listen to the response.
snapshot -i
click "$call_row" && snapshot -i
get text body
click "$call_conversation" && snapshot -i
get text bodyRef targets and expected results
| # | Command / ref | Target and verification |
|---|---|---|
| 1 | Outside browser | Call the inbound number from a test phone. Record a unique question and time, and listen to the response. |
| 2 | click $call_row | Call record matching the test number and time |
| 3 | get text | Compare call direction, customer and outcome. |
| 4 | click $call_conversation | Conversation record for this call |
| 5 | get text | Compare the unique question and spoken answer with the conversation. |
Check the result
The records describe this test call, not an earlier call.
Resuming after interruption
Check the original request ID and outcome first. Do not resubmit while its result remains unknown.
Prepare the test
Check the activated number, organization, Entities, and prompt template. Prepare questions about opening hours, unknown information, and staff follow-up. Use synthetic information.
Call the inbound number
Call the test number from another phone. Check the opening message and start with a short question. Record the number and time if the call disconnects.
Check language and answer scope
Repeat representative questions in each required language. Compare prices and opening hours with Entities. Check that unsupported questions do not produce invented facts. Multilingual output still requires factual review.
Request staff follow-up
Ask for staff follow-up and check the information collected. A follow-up request is different from a live transfer or completed staff call. Confirm the responsible staff member and expected response time.
Verify the call result
Find related records by account, time, and customer. Compare responses, follow-up requests, and collected information. Record pass or fail per question and response delay. Correct the Entity or prompt when the answer basis is wrong.