Diagnose AI inbound phone problems
If calls do not connect, check the inbound number and activation first.
After this taskSeparate call evidence shows whether the symptom recurs.
Starting conditions and inputs
Have the failed call number, time and symptom.
Values for this task
entry_url, phone_account_id, call_time, symptom, call_id, account_url, test_call_url
Command sequence
open "$entry_url" && snapshot -i
click "$call_row" && snapshot -i
get text body
open "$account_url" && snapshot -i
get text body
# Outside browser: The operator corrects the identified routing or response configuration, then repeats one test under the same conditions.
open "$test_call_url" && snapshot -i
get text bodyRef targets and expected results
| # | Command / ref | Target and verification |
|---|---|---|
| 1 | click $call_row | Affected call record |
| 2 | get text | Read number, direction, time and error. |
| 3 | open | Matching phone account |
| 4 | get text | Compare organization, inbound number and connection state. |
| 5 | Outside browser | The operator corrects the identified routing or response configuration, then repeats one test under the same conditions. |
| 6 | open | New test call record |
| 7 | get text | Compare the original failure with the distinct new attempt. |
Check the result
Separate call evidence shows whether the symptom recurs.
Resuming after interruption
Read the same source IDs again. Check organization and time range before treating an empty result as missing data.
Check connection
If calls do not connect, check the inbound number and activation first. Compare with another test phone. Ask the connection contact to verify the account, organization, and inbound routing.
Check the answer basis
If connected calls remain silent, check the time and account state. For incorrect answers, inspect the relevant Entity language and applied prompt. Compare stored facts with the expected answer and change one cause at a time.
Check follow-up handling
For staff follow-up, check the request and assigned owner. Record request creation, staff acknowledgement, and actual contact separately. An AI promise of follow-up is not a completed staff call.
Prepare support evidence
Include organization, account, number, time, question, expected answer, and available record IDs in support evidence. Repeat the same question after correction to check recovery.