Prepare a Facebook Messenger Page
Choose the Facebook Page that will receive customer messages.
After this taskThis inquiry and reply appear in the matching external thread and Laney conversation.
Starting conditions and inputs
Have administration access to the external account and the Laney organization ID. Check for an existing connection first.
Values for this task
entry_url, organization_id, page_id, account_id, probe_text, account_url, inbox_url
Command sequence
open "$entry_url" && snapshot -i
get text body
# Outside browser: The page administrator grants Messenger permissions and the operator completes authentication.
open "$account_url" && snapshot -i
get text body
# Outside browser: A test customer sends the page a Messenger message.
open "$inbox_url" && snapshot -i
get text bodyRef targets and expected results
| # | Command / ref | Target and verification |
|---|---|---|
| 1 | get text | Read Facebook page ID and administration permissions in Meta settings. |
| 2 | Outside browser | The page administrator grants Messenger permissions and the operator completes authentication. |
| 3 | open | Laney Messenger account record |
| 4 | get text | Compare Facebook page ID and organization. |
| 5 | Outside browser | A test customer sends the page a Messenger message. |
| 6 | open | Inbox for the account |
| 7 | get text | Compare this inquiry, customer and time. |
Check the result
This inquiry and reply appear in the matching external thread and Laney conversation.
Resuming after interruption
Recheck the same account and organization. Resume after required authentication or review; do not substitute a new account.
Confirm channel use
Choose the Facebook Page that will receive customer messages. This connection is separate from a personal profile or advertising account. Identify its owning business and administrator.
Prepare assets and permissions
Confirm the Page ID and messaging permissions with your connection contact. Share access tokens through the designated secure channel. Verify messaging access separately from Page publishing access.
Match the Laney account
Give the Facebook Messenger Page identifiers and Laney organization to your contact. After connection, compare the platform, organization, and external account. Do not manually mark access complete while external approval or authentication is pending.
Test reception and replies
Have a test customer send a message first. Check that it appears in Laney, then verify the reply in the same customer channel. Record the reception time and conversation ID. Prepare and test outbound templates separately.