Prepare a KakaoTalk inbound channel
Choose the KakaoTalk channel and bot that will receive inquiries.
After this taskThe configuration mapping is verified. The separate inbound test establishes actual response behavior.
Starting conditions and inputs
Have administration access to the external account and the Laney organization ID. Check for an existing connection first.
Values for this task
entry_url, organization_id, channel_public_id, bot_id, account_id, channel_admin_url, account_url
Command sequence
open "$entry_url" && snapshot -i
get text body
# Outside browser: The integration operator configures the bot and webhook for this channel and Laney organization. The channel administrator completes the switch.
open "$channel_admin_url" && snapshot -i
get text body
open "$account_url" && snapshot -i
get text bodyRef targets and expected results
| # | Command / ref | Target and verification |
|---|---|---|
| 1 | get text | Read the channel public ID and bot ID in Kakao administration. |
| 2 | Outside browser | The integration operator configures the bot and webhook for this channel and Laney organization. The channel administrator completes the switch. |
| 3 | open | Kakao channel administration showing the switch result |
| 4 | get text | Compare the operating channel bot ID with the expected value. |
| 5 | open | Connected Laney account record |
| 6 | get text | Compare channel ID, account ID and organization. Reception testing is the next task. |
Check the result
The configuration mapping is verified. The separate inbound test establishes actual response behavior.
Resuming after interruption
Recheck the same account and organization. Resume after required authentication or review; do not substitute a new account.
Confirm channel use
Choose the KakaoTalk channel and bot that will receive inquiries. Kakao Login and a BizMessage sender profile do not complete this inbound connection.
Prepare assets and permissions
Confirm channel administration access, the bot ID, public channel ID, and webhook connection with your contact. If another support tool receives messages, agree on the changeover time and owner.
Match the Laney account
Give the KakaoTalk channel identifiers and Laney organization to your contact. After connection, compare the platform, organization, and external account. Do not manually mark access complete while external approval or authentication is pending.
Verify the connection with an inbound test
After matching the channel, bot, organization and account, follow Test AI inbound messaging. That separate procedure verifies a new customer inquiry and the reply in the customer channel.