Diagnose missing or incorrect available times
Compare dates, time zones, and branches between customer and staff screens.
After this taskThe discrepancy is resolved or assigned with specific external-calendar evidence.
Starting conditions and inputs
Identify the disputed date and expected time.
Values for this task
entry_url, organization_id, date, timezone, expected_slot, test_date, availability_rules_url, availability_url
Command sequence
open "$entry_url" && snapshot -i
fill "$reservation_date" "$test_date" && snapshot -i
get text body
open "$availability_rules_url" && snapshot -i
get text body
# Outside browser: The operator corrects the identified rule or external event.
open "$availability_url" && snapshot -i
get text bodyRef targets and expected results
| # | Command / ref | Target and verification |
|---|---|---|
| 1 | fill $reservation_date | Affected reservation-date input |
| 2 | get text | Read organization, customer and visible availability. |
| 3 | open | Rules applying to that date |
| 4 | get text | Compare time zone, blackouts, capacity and conflicting events. |
| 5 | Outside browser | The operator corrects the identified rule or external event. |
| 6 | open | Availability with the original query conditions |
| 7 | get text | Compare the unchanged query result with expected slots. |
Check the result
The discrepancy is resolved or assigned with specific external-calendar evidence.
Resuming after interruption
Read the same source IDs again. Check organization and time range before treating an empty result as missing data.
Check dates and time zones
Compare dates, time zones, and branches between customer and staff screens. Around midnight, check the stored timestamp against the display time zone.
Check hours and closures
Check the weekday hours rule and overlapping block intervals. Closures include their start and exclude their end. Distinguish missing hours from a closure blocking an otherwise open period.
Check capacity and existing bookings
Inspect existing reservations and capacity and gap values within the same scope. Compare reservation staff or equipment fields with the rule’s scope key. Changing display order does not resolve a conflict.
Check external calendars
For external calendars, check the connected account, calendar, and synchronization direction. Editing an external event does not necessarily edit the Laney reservation. Recheck available times and test saving after correction.