Browse featuresAI outbound calling
AI outbound call states
A delivery records the recipient and requested template.
Delivery and call identifiers
A delivery records the recipient and requested template. Its linked call records the phone attempt. Find calls through related delivery results, not a separate top-level menu. Include both IDs in support evidence.
Progress states
| State | Meaning |
|---|---|
queued | Waiting for processing |
preparing | Preparing the call |
dialing | Attempting connection |
ringing | Ringing at the recipient |
answered | Recipient answered |
Answered does not mean the explanation or form is complete.
End states
| State | Check |
|---|---|
ended | End time and actual outcome |
no_answer | No recipient answer |
busy | Recipient line busy |
rejected | Recipient rejected the call |
failed | Failure reason |
cancelled | Cancellation result |
Read the reason and linked submission. Do not infer task completion from status alone.
Cancellation requests
cancel_requested=true means cancellation was requested. Check the final status and time to establish whether the call stopped. A call that ended before the request retains its actual ending result.