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Prepare an AI outbound call template

Define the facts to communicate, such as a reservation confirmation or schedule change.

How-toVerified Oct 12, 2026Owner Laney Product

After this taskThe recipient matches and required values render. No call has been requested.

Starting conditions and inputs

Verify outbound account readiness and the basis for contacting the test recipient.

Values for this task

entry_url, phone_account_id, template_id, test_customer_id, expected_number, template_body, customers_url

Command sequence

open "$entry_url" && snapshot -i

click "$phone_template" && snapshot -i

get text body

fill "$template_body_input" "$template_body" && press 'Tab' && snapshot -i

open "$customers_url" && snapshot -i

check "$customer_checkbox" && snapshot -i

click "$open_send" && snapshot -i

click "$template_picker" && snapshot -i

press 'ArrowDown' && snapshot -i

click "$template_option" && snapshot -i

get text body

click "$preview" && wait --text '발송 가능' && snapshot -i

get text body
Ref targets and expected results
#Command / refTarget and verification
1click $phone_templatePhone template record
2get textCompare template kind and connected outbound account.
3fill $template_body_inputTest text input for the phone template
4pressLeave the text input.
5openTest customer table
6check $customer_checkboxCheckbox for one test customer row
7click $open_sendSend button for the selected customers
8click $template_pickerTemplate chooser in the send dialog
9pressExpand the template list.
10click $template_optionTemplate option matching template_id and name
11get textCompare selected template and account with the inputs.
12click $previewPreview button; distinguish it from the send button
13waitWait for recipient eligibility counts.
14get textCompare preview counts, first eligible recipient and text with expectations.

Check the result

The recipient matches and required values render. No call has been requested.

Resuming after interruption

Read the same IDs again. Preserve correct settings and update only differences.

Define an informational purpose

Define the facts to communicate, such as a reservation confirmation or schedule change. Advertising calls are outside this feature’s scope. Define when to end if the customer does not answer or declines contact.

Choose the account and recipient

Select an activated outbound account and a test customer you can receive calls for. Check contact details and the contact basis. Do not use the full customer list as a test audience.

Configure the phone template

Select template kind phone_call, its sending account, informational purpose, and call instructions. Keep factual knowledge in Entities. If collecting form information, connect the form and check required fields and scope.

Preview before calling

Preview one test customer. Check variable values, the recipient number, and exclusion reasons. Confirm that the template is usable. Preview does not place a call; test connection and results in the sending guide.

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