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Reconcile purchase status with payment

Distinguish purchase states from payment evidence and investigate mismatches.

How-toVerified Oct 12, 2026Owner Laney Product

After this taskPurchase state matches the source; changing a status is not itself a refund.

Starting conditions and inputs

Have real transaction evidence for the purchase status.

Values for this task

entry_url, purchase_id, provider_transaction_id, expected_status, transaction_url

Command sequence

open "$entry_url" && snapshot -i

click "$purchase_row" && snapshot -i

get text body

open "$transaction_url" && snapshot -i

get text body
Ref targets and expected results
#Command / refTarget and verification
1click $purchase_rowPurchase record to inspect
2get textRead purchase ID, amount and current payment state.
3openOriginal transaction confirmation for this purchase
4get textCompare purchase and transaction IDs, approved amount and cancelled amount.

Check the result

Purchase state matches the source; changing a status is not itself a refund.

Resuming after interruption

Read the same source IDs again. Check organization and time range before treating an empty result as missing data.

Read purchase state

StateMeaning
pendingRequested or awaiting payment
completedRecorded as completed
voidedRecorded as cancelled or void

These are stored states. Reconcile them with payment evidence before treating money as received.

Verify payment evidence

Compare provider transaction ID, approval time, amount, and currency with the purchase. Use the organization’s evidence for in-person collection. Investigate mismatches before repeatedly changing completion state.

Separate voiding and refunds

Voiding a purchase does not request a card refund or partial cancellation. Verify actual refunds with the provider. Confirm support for external advertising-conversion adjustments separately.

Check connected records

Check that customer, reservation, and purchase identify the same transaction. Reservation completion and payment completion are independent. If using conversion tracking, reconcile the completed source with delivery evidence.

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