Browse featuresPrompt template managementPrompt template managementFrom prompt edits to response review. Shared actions with feature-specific inputs and evidence.ExplanationVerified Oct 12, 2026Owner Laney Product Task sequences Configure prompt templates and account scope Review AI after Entity or prompt changes Compare shared actions across features in the sequence catalog. Products and options AI inbound calling: Included in the base product AI inbound messaging: Included in the base product AI outbound calling: Included in the base product Applicable preparation Complete only the conditions that apply to your channels and tasks. Prompt template review Review AI after Entity or prompt changes Organization data access permissions Set organization and data permissions Set Entity relationships and reuseAn Entity stores one item’s name and content.Configure prompt templates and account scopeUse `prompt` for customer-channel AI instructions and `dashboard` for operator AI instructions.